Questions, answered
Everything customers usually ask before their first clean. Still unsure? Message us on WhatsApp or send a note from the Contact page.
Frequently asked questions
Which areas around Syracuse do you serve?
We cover Syracuse and greater Onondaga County, including Liverpool, Camillus, Fayetteville, Manlius, DeWitt, Baldwinsville and Cicero. If you're just outside that ring, send us your ZIP code — we often can still help.
Are your cleaning products eco-friendly?
Yes. We use plant-based, non-toxic products as standard, safe around children and pets. Fragrance-free alternatives are available on request at no extra cost.
How often can I schedule a clean?
Weekly, fortnightly, monthly, or as a one-off. Recurring clients keep the same crew and get priority rescheduling. Plans can be changed or cancelled any time in the Client Portal.
Do I need to be home during the clean?
Not at all. Most clients leave a key, lockbox code or building access instructions. Everything is stored securely and only shared with your assigned crew.
Why do you take a deposit?
A small deposit confirms your booking and holds the time window for your crew. It's credited against the final invoice for your clean.
What is your cancellation and refund policy?
Cancel at least 24 hours before your scheduled start and your deposit is refunded in full or moved to a new date. Later than that, we may retain the deposit to cover the reserved crew time.
Are you insured and are cleaners background-checked?
Yes to both. Dictia Clean carries full liability insurance and every team member is background-checked and trained in-house before their first solo job.
Do you bring your own supplies and equipment?
We bring everything — products, cloths, mops and commercial-grade vacuums. If you prefer we use your own supplies for specific surfaces, just tell us in the booking notes.
What if I'm not happy with the clean?
Let us know within 24 hours and we'll return and re-clean the areas concerned at no charge. That's our spotless guarantee.
How do I track my booking?
Sign in to the Client Portal to see a live status timeline — deposit paid, confirmed, scheduled and completed — plus receipts, invoices and past requests.