Questions, answered

We cover Syracuse and greater Onondaga County, including Liverpool, Camillus, Fayetteville, Manlius, DeWitt, Baldwinsville and Cicero. If you're just outside that ring, send us your ZIP code — we often can still help.

Yes. We use plant-based, non-toxic products as standard, safe around children and pets. Fragrance-free alternatives are available on request at no extra cost.

Weekly, fortnightly, monthly, or as a one-off. Recurring clients keep the same crew and get priority rescheduling. Plans can be changed or cancelled any time in the Client Portal.

Not at all. Most clients leave a key, lockbox code or building access instructions. Everything is stored securely and only shared with your assigned crew.

A small deposit confirms your booking and holds the time window for your crew. It's credited against the final invoice for your clean.

Cancel at least 24 hours before your scheduled start and your deposit is refunded in full or moved to a new date. Later than that, we may retain the deposit to cover the reserved crew time.

Yes to both. Dictia Clean carries full liability insurance and every team member is background-checked and trained in-house before their first solo job.

We bring everything — products, cloths, mops and commercial-grade vacuums. If you prefer we use your own supplies for specific surfaces, just tell us in the booking notes.

Let us know within 24 hours and we'll return and re-clean the areas concerned at no charge. That's our spotless guarantee.

Sign in to the Client Portal to see a live status timeline — deposit paid, confirmed, scheduled and completed — plus receipts, invoices and past requests.