Terms & Conditions
The ground rules for booking and receiving cleaning services from Dictia Clean.
Last updated: August 2026
Agreement to these terms
By requesting a quote, booking a clean or using the Client Portal, you agree to these terms. If you are booking on behalf of a business, you confirm you are authorised to do so.
Bookings and quotes
Quotes are based on the property details you provide. If the property is materially different on arrival — larger, or in a significantly heavier condition — we will contact you before proceeding and may adjust the price or duration.
Deposits and payment
A deposit confirms your booking and reserves the crew's time window; it is credited against your final invoice. Remaining balances are due on completion unless you are on a recurring plan, which bills on its own schedule until cancelled.
Cancellations, rescheduling and refunds
Cancel or reschedule at least 24 hours before your scheduled start and your deposit is refunded in full or moved to a new date. Within 24 hours, we may retain the deposit to cover reserved crew time. Recurring plans can be paused or cancelled at any time from the Client Portal.
Access to your property
You are responsible for providing safe, timely access — keys, codes or building instructions. Access details are stored securely and shared only with your assigned crew. If our team cannot access the property at the agreed time, a missed-visit fee equal to the deposit may apply.
Our service standard
We aim to deliver a consistently high standard on every visit. If something is not right, tell us within 48 hours of the clean and we will return to correct the affected areas at no charge.
Liability
Dictia Clean carries liability insurance and all team members are background-checked. We are not liable for pre-existing damage, wear and tear, or damage caused by items that are unstable, improperly fixed or already faulty. Please secure valuables and fragile items before your visit.
Client Portal accounts
You are responsible for keeping your account credentials confidential and for activity under your account. We may suspend accounts that are used for abusive, fraudulent or unlawful activity.
Changes to these terms
We may update these terms from time to time. The version published on this page at the time of your booking is the one that applies to that booking.
Contact us
Questions about these terms? Reach Dictia Clean at hello@dictiaclean.com or (617) 397-0195. Our office is at 5562 Bear Road, Syracuse, NY 13212.